Terms & Condition

1. Access

You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

2. Contacting Us

a)Our contact address is: LordeCreative Limited, 130 Old Street, England, EC1V 9BD. You may also contact us by telephone on +44 7395 833 272 or alternatively, you can email us customerservice@lordegold.com.try new customerservice@lordegold.co.uk

3. Web Site Information

a)We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b)We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a)The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b)We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability are also subject to change without notice.

5. Amendments

We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

3. Copyright & Intellectual Property

The contents of the LORDEGOLD.co.uk websites are protected by copyright laws, trademarks, database and other intellectual property rights. You may copy and display the contents of the site on a computer screen but are not permitted to used them for commercial use. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of LordeGold Ltd.

4. Delivery

We will arrange for delivery of the products you order to the address you specify in the checkout procedure. Please note the address you specify should be the registered card address. If you require a separate delivery address please contact our customer service team at customerservices@lordegold.co.uk. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.

4.1. Click & Collect
Orders that make use of the Click & Collect service shall be held for up to 14 days or that designated at your selected location which is agreed by the provider you chose or post office or other delivery service. After 14 days if the items have not been collected the items shall be destroyed. Destroyed orders are non-refundable.

4. Description of Products

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific products. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability are also subject to change without notice. Product images displayed on the website are just for demonstration purpose only, it may differ to the actual size or strength (to make buyer aware of the actual size and shape of the product). Before you buy the right product please check the actual size, strength and ingredients of the product.

5. Disclaimer

The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your G.P. or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable. LORDEGOLD are unable to supply you with any relevant product information that you may wish to receive in order to discuss with your medical or health professional. We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However, we make no representation and give no warranty of any kind in respect of the information. Our products are manufactured in United Kingdom to ISO 9001 and GMP standards and supplied through and FDA approved Lab in the United Kingdom located at Enterprise park, Rhayader, Powy, LD6 5ER. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omissions.

6. General

The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction.

7. Order Cancellations

If the products ordered weigh in excess of 2kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges). You may cancel your order by contacting our customer service department on cancellations@LORDEGOLD.co.uk

If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us page). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However, your statutory rights concerning the quality of those products are not affected.

8. Payment

The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for FREE Delivery. The price of these charges varies depending on the size and weight of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. Our payment facility is provided by Stripe and operates on a secure network.

Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply we will refund these items within 7 days of taking the payment.

Payments made via PayPal will be charged as per the service providers’ terms. If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment.

9. Practitioners & Therapists

LORDEGOLD offer a range of discounts and services to qualified practitioners of alternative, complementary, nutritional, or beauty therapies. For further information on our practitioner service please contact our trade team at trade@LORDEGOLD.co.uk Practitioners may not receive their discounts when placing orders through this website as this website is for retail consumers and the prices quoted and charged are as such. LORDEGOLD are working on a practitioner website and will inform all practitioners registered with us when this has been set up.

10. Products by Internet

You may order products from this website by submitting a completed order form through the checkout process. Acceptance and the completion of the contract between you and us will take place on despatch of your products; unless we have notified you that we do not accept the order or you have cancelled it.

11. Online Returns

UK Returns –

Given the personal nature of the products, we only accept the returns that fit our returns criteria, subject to the terms of this policy being met. Cancellation after product has been shipped must (notified with 48 hours of receipt, package must be returned unopened containers, and in original shipping packaging must not be broken, or show signs of being tampered)

  • We do not send out a pre-paid postage envelope to return the products in (when a return is reported to returns@LORDEGOLD.co.uk. You must notify us of any returns via email before sending back any items and include your order number within the parcel.
  • Returns must be notified within 5 days of receiving your items and must follow the policy. Packages/items must be returned unopened containers, and in original shipping packaging must not be broken, or show signs of being tampered otherwise they will be rejected.
  • Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
  • Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
  • Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.

International returns

For international orders we are able to offer returns for items received as long as we receive notification within 7 days of receiving the items. Pease contact us at returns@LORDEGOLD.co.uk  Please ensure you quote your original order number.

  • LORDEGOLD Ltd does not take any responsibility for the cost of returning the items or any duties/taxes incurred.
  • Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.
  • Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
  • Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

International return policy if the customer fails to retrieve the parcel

For overseas parcels, if the customer fails to collect the parcel once notified by the International Postal Service any charges that we incur for the return of the parcel, will be charged to the customer.

Once the parcel is Returned to LORDEGOLD, there are 2 options:

  • If the customer would like the parcel re-sent, the customer will be charged the postage fee.
  • The customer can request a refund. In this case We will not refund the cost of the postage (this includes the original delivery cost and return postage fees).

On receipt of the returned item(s) we will refund the price paid for the goods to the original payment method. Delivery costs will not be refunded (exceptions apply).

Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–10 working days of receipt. You can expect the refund to reach your account within 3-5 working days. If after 10 working days you have not received an email from us, contact us at admin@LORDEGOLD.co.ukm

Order cancellations

  • You may cancel your order by contacting our service department at cancellations@LORDEGOLD.co.uk from outside the UK within 12 hours of placing the order.
  • If you cancel your order after we have dispatched the products you must return the products in accordance with the returns policies above, unopened and in their complete packaging, to our head office address (see contact us).

Wrong item received

  • We apologise if you have received the wrong item by mistake and we aim to resolve this for you as quick as possible.
  • Please contact us as soon as you receive the wrong item and we will arrange for the wrong item to be sent back to us and a replacement/correct item to be sent back to you.
  • To receive a refund or a replacement, you must return the item in the same condition with original packaging you received it and within 7-10 days from the day on which you received the item.

Item missing

  • Sometimes items may have been accidentally missed out of the order or may have been out of stock in our warehouse.
  • If you do not receive a notification that remaining items are to follow in a subsequent delivery, please contact us within 7 working days of receipt to report your missing item.
  • We will investigate the matter immediately and resolve the problem.
  • If you haven’t received your delivery within 10 working days, then please contact our customer service team [customerservice@LORDEGOLD.co.uk] to raise an investigation with Royal Mail. Please be aware that if you notify us after 10 working days it may be difficult for Royal Mail to obtain any information as the data is destroyed after a certain amount of time. Deliveries shouldn’t take no longer than 4 working days after dispatch confirmation locally and up to 10 days internationally. Please contact us as soon as possible to ensure a timely resolution.

Damaged or faulty items

  • We aim to keep our customers satisfied and apologies if you have received an item that is damaged or faulty.
  • If the item was damaged during delivery to you, we may need you to fill in a Lost Parcel or Damaged Items declaration form.
  • For faulty items please contact our Customer Service department on returns@LORDEGOLD.co.uk and we will advise you on the next steps to receive a refund or replacement product.

12. Products by Post (Telephone Mail Order)

LORDEGOLD aim to operate a reliable mail order service. Orders used to be taken by telephone on freephone and can usually be dispatched the same day. However, with online ecommerce integration we no longer provide telephone mail order. If you wish to place an urgent order for a special delivery, please email us, customerservice@Lordegold.co.uk give us your order number(s) and confirm the exact date/time for delivery.

14. Registration & Password

You must ensure that the personal information you provide when registering on LORDEGOLD.com is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on LORDEGOLD.co.uk or by contacting our customer service team on customerservice@LORDEGOLD.com.

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team on admin@LORDEGOLD.co.uk. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

15. Satisfaction Guarantee

If you are not completely satisfied with any of the products that you have purchased from LORDEGOLD you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required LORDEGOLD Ltd will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. LORDEGOLD Ltd will replace any items damaged upon delivery buy may request that the damaged items be returned to us before issuing the replacement. You must inform our department on, customerservice@LORDEGOLD.co.uk, with days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

LORDEGOLD Ltd welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions please put them in writing to: LORDEGOLD Ltd, Customer Service Team, customerservice@LORDEGOLD.co.uk.

16. Notification of claims

If there are any shortages or any other discrepancies with your order/delivery, you must notify us within 4 working days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

17. Security & Privacy

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party. By placing an order you give consent for the processing of your personal data to fulfil your order.

18. Trade Enquiries

For trade enquiries regarding any of our products please contact our customer service department on trade@LORDEGOLD.co.uk

19. Promotional Offers

Promotional offers are available for a limited period or while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods.  Discounts on promotional offers are applied to the lowest priced items.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Sale items & lines which are non-discountable are excluded from promotional offers. Your statutory rights are not affected. Promotions cannot be used in conjunction with any other offer.

We reserve the right to update or amend these Terms and Conditions when required, without prior notice.

20. Competition Rules of Engagement

  1. LORDEGOLD Ltd. reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  4. Winners will be chosen at random by software used by LORDEGOLD Ltd. from all entries received and verified by Promoter and or its agents.
  5. The winner will be notified by email and/or letter within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  6. The promoter will notify the winner when and where the prize can be collected.
  7. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  8. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  9. The competition and these terms and conditions will be governed by British law and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
  10. The winner agrees to the use of his/her name and/or image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  11. The winner’s name will be available 28 days after closing date and the individual(s) will be made aware by LORDEGOLD Limited via their email and telephone or by post. Entry into the competition will be deemed as acceptance of these terms and conditions.
  12. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network which LORDEGOLD Ltd. uses to publicise this competition. You are providing your information to LORDEGOLD Ltd. and not to any other party. The information provided will be used in conjunction with the following Privacy Policy. Your information will not be transferred to third parties for any reason at any time.

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.